Shipping and Assembly Information
Most items are shipped FREE of charge throughout the contiguous United States. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated shipping dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the shipping times. All Shipping dates are only estimated and are subject to change based on availability. Once the product ships, an email will be sent with the tracking number and you will be able to track your order via 3rd party carrier. Delivery times may change based on carrier availability and customer address.
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. Signature Required - Freight deliveries that are larger than UPS/FedEx parcel and require a delivery appointment, will require a signature at the time of delivery. Signatures ensure that your freight has been inspected and allows for any exceptions to be noted on the delivery receipt with the carrier.
If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.