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Shipping Policy

We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. You will always be able to review your shipping costs before checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your PatioLiving account and go to My Orders listed under the My Account section.

Standard Ground Shipping: Small Parcel FedEx and UPS Items

Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please contact our customer service team by visiting our website.

Freight Delivery: Large or Oversized Items

For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are typically made Monday through Friday anytime between 8 am and 5 pm, local time in the delivery time zone. For residential deliveries, you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. If you would like to upgrade to white glove delivery service, you will have the option to do so. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process. Please refer to our Damaged Items section for more details.

White Glove Shipping

For more convenient delivery service, we offer white glove shipping. There are several options available with white glove shipping: front door delivery, room of choice, and room of choice plus light assembly and debris removal. Front Door Delivery means the driver will bring your items in over the threshold into the first dry area in your home. Room of Choice Delivery means the items will be delivered to the room of choice. Room of Choice Plus Assembly and Debris Removal Delivery lets you choose the room you want your items delivered to. Light assembly includes installation of small hardware and fixtures only. If you select an assembly option for your furniture delivery, your items will be sent with white glove carriers who are experienced with furniture assembly. You can choose the level of white glove service you prefer at the time of checkout. The basic service for white glove deliveries is Front Door Delivery. White glove shipping estimates can be found at the checkout. If white glove service is not offered for your item(s), or a specific white glove delivery option is not available, please call us to request a custom white glove quote. We will do our best to accommodate you, but please be advised that not all requests are guaranteed. Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

Estimated Shipping Dates

At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not canceled, we will proceed with the production of the order.

Damaged Items

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 10 business days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.

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