Returns

Return & Exchange
We work hard to satisfy our customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs. Please note, 15% restocking fee will apply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric..  All returns need to be submitted via phone 888.761.4777 or via Contact Us form.  You will be given credit for the total purchase price upon receipt and inspection of the product.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.