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At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers. Should a product you purchase from our online shop not match your expectations or needs, our highly-trained sales team will be happy to assist you in locating an alternative option that better suits you or, if none is available, assisting you with a return.
Need to Make a Return?
Most items can be returned within 30 days of delivery for either refund or site credit (see exceptions below). Returned items must be in their original condition and original packaging in order to be eligible for return. They must not have been installed or modified and all additional parts, accessories, and instruction manuals must be included.
All eligible returns are subject to a restocking fee. Furniture, mirrors, umbrellas, and grills are subject to a 20% restocking fee while lighting, rugs, and other categories are subject to a 15% restocking fee. Items marked as special order on product detail page will be subject to additional fees.
To initiate a return, please contact us with your order number via:
A PatioLiving team member will promptly review your order and assist you in beginning your return.
Items That Cannot Be Returned Include:
Returns Shipping
Return shipping costs will be deducted from your refund. These costs can vary based on the location of the return. Additionally, any original outbound and/or upgraded shipping costs paid on the original order will also be deducted from the refund.
This includes but is not limited to:
Damaged/Defective Items
We understand how frustrating a damaged or defective item can be. If your item has been damaged or is found to be defective, the PatioLiving team is happy to use every reasonable effort to work with you on the best solution. PatioLiving does reserve the right to first attempt repair but is happy to move to replacement or refund in the event a repair cannot be accomplished. In order to receive repair, replacement, or refund, you must contact PatioLiving within 10 days of the delivery to qualify for resolution. Upon contact, a PatioLiving representative will reach out to request any necessary information to provide a resolution, such as photos or delivery documents, and may require the original item to be returned. If the required information is not received or, if required, the original item is not returned within 30 days of the delivery date, PatioLiving reserves the right to deny a refund or replacement.
Refund Options
Refunds can be issued as either site merchandise credit or to your original form of payment. Site merchandise credit refunds can be used on www.patioliving.com or any affiliated site. Restocking and shipping fees will be deducted from either form of refund.
Cancellation Policy
Subject to brand-specific exceptions, orders generally may be cancelled prior to 1. processing, 2. production, and 3. shipment; exceptions apply. Refunds for eligible cancellations will be processed after the PatioLiving team confirms with the manufacturer that the order has not been processed, is not in production, and has not been shipped. Custom and built-to-order items are not eligible for cancellation once production on order has begun at full refund. The item specific return policy applies to any cancellation request that cannot be executed.