At PatioLiving, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, PatioLiving abides by a conditional 30-day return policy and offers a hassle and worry-free shopping experience.
As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply and the item must be in its original condition and packaging to be accepted. Returned items must not have been installed or modified, and all additional parts, accessories, and instruction manuals must be included to receive a full refund.
Items marked as special order items are eligible for return within 30 days of shipment date, but will be subject to restocking fees and return shipping charges.
Order(s) over $5,000 are also subject to restocking fees at the discretion of PatioLiving.
Any outbound shipping costs paid on the original order will not be refunded. This includes:
If your order has been damaged or is found to be defective, the exceptions listed above do not apply and we will use every reasonable effort to work with you to find the best solution.
Refunds back to your original form of payment can take 3-5 business days to process depending on your financial institution.
Refund by store credit will be processed within one business day. Store credit can be used on PatioLiving and any affiliated site.
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.Cancellation
Cancellations must be submitted 24 hours after the order being placed. If a cancellation is requested after 24 hours of order placement, we cannot guarantee cancellation and will need to confirm cancellation with the manufacturer. If you purchased an item that is subject to restocking fees and the order has already been confirmed by the manufacturer or has been shipped, restocking fees will apply. A refund will be processed once the order has been confirmed as canceled by the manufacturer.
In the event a customer wants to cancel due to extended lead times after the order was placed, we cannot guarantee cancellation and will need to confirm cancellation with the manufacturer. If you purchased an item that is subject to restocking fees and the order has already been confirmed by the manufacturer or has been shipped, restocking fees will apply. A refund will be processed once the order has been confirmed as cancelled by the manufacturer.Warranty
Most products sold on PatioLiving are backed by a manufacturer warranty. If you experience an issue with an item that offers a manufacturer warranty, please contact our customer service team. We will help facilitate a resolution or put you in contact with the manufacturer so they can assist you directly. Please review the item detail page to see if the product you are purchasing has a manufacturer warranty.
PatioLiving has partnered with Mulberry to offer extended warranty projection plans at the time of purchase. A Mulberry plan can be added within 30 days of purchase by contacting our Customer Service department.